Turn off your data and do not make any calls if you use up your bundle allowance before it expires but still have credit on your account (to avoid being charged at the Lycamobile standard national rates). This credit can then be used to purchase a new bundle or renew an existing one (on the expiry date).
We recommend that you do the following before topping up, when your bundle has renewed, and after activating a new bundle:
To find out when your current Lycamobile bundle expires and how much data/minutes you have left, dial *137# + hit call.
To find out how much credit you have on your phone, dial *221# and then hit call.
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Free Phone Numbers That Can Be Used:
The following numbers are absolutely free and can be used at any time with your Lycamobile SIM card.
- To check your Lycamobile phone number, dial *321#.
- Dial *221# – To check your Lycamobile credit balance
- To check your Lycamobile data consumption, available minutes, or plan expiration dates, dial *137#.
- To cancel your Lycamobile package auto-renewal, dial *190#.
- To contact Lycamobile customer support, dial 321.
FAQs:
My code was sent to me through SMS. What is the next logical step?
You must activate the top-up code after you have received it. Click here for more information.
My text message has yet to arrive. What went wrong, exactly?
After you make a payment, you should receive your code within minutes. However, there is a chance that the SMS message will be delivered with a short delay. If the wait time exceeds 30 minutes, please contact the helpdesk.
What is the duration of validity?
You can access the internet for a specific number of days with each Data package. Once this time period has passed, your Data Bundle will have expired, and you will no longer be able to access the internet.
Is it possible to use multiple Data Bundles at the same time?
No, you can only have one Data Bundle at any given moment.
Is it feasible to purchase a new Data Bundle if I have used up all of my Data allowances during the validity period?
Yes, if you have used all of your prior data before the expiration date, you can purchase another Data Bundle.